Responsible for post-sale installation, optimization, maintenance and management of highly technical communication systems
Focus on maintaining optimal performance levels across an integrated system while taking a pro-active approach to system level alarms/errors
Perform system hardware and software installation and optimization including advanced troubleshooting skills
Manage system availability through routine system maintenance and performance monitoring
Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results
Develop solutions to difficult technical problems encountered as part of system implementation, upgrades or support issues
Team with System Manager, Engineering, Project Management, Sales, System Technologists and our Service Partners to effectively design, implement, optimize and cut-over advanced communication systems

5+ years experience with Motorola Astro P25 Communications Systems, VHF, UHF, 700/800 Public Radio systems and 911/ECW/Airbus equipment
Associates Degree or EET, Technical Certified, Project Management, IT Certified OR Military Technical Certified
Experience with one or more of the following: P25 radio systems, NICE public safety loggers, LMR RF systems, wired/wireless communication systems, networking equipment, IT networks
Must have very strong knowledge of wired/wireless communications systems, such as local area networks (LAN) and wide area networks (WAN)
Must be proficient in computer network installation, configuration and maintenance, NICE public safety loggers, systems to include cabling, channel banks, hubs, routers, switches, and bridges
Must have strong knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques
Must be highly computer literate with proficiency in Google Suite and Microsoft Office
Must have strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor partner community
Must be self-motivated and self-managed to perform the required duties at a distance from direct supervision
Must be able to solve customer problems quickly during stressful situations
Experience in the configuration and testing of Motorola two‐way radio and subscriber products
Good understanding of Motorola Trunking, P25 and SmartZone systems
Must have/keep a clean driving record

Senior Field Service Technician

Key skills