Senior Client Manager – Healthcare

Role Overview

• Manage and grow strategic relationships with healthcare clients (e.g., provider systems, payers, life sciences organizations, and healthcare technology partners) to drive new business, account expansion, and renewals across all solutions within assigned accounts and/or new logo pursuits.
• Pursues healthcare-focused leads identified by Demand Generation, Business Development Representatives, and identified target pursuit accounts.
• Minimizes churn and maximizes retention across assigned accounts by ensuring ongoing value realization and client satisfaction.
• Drives client satisfaction throughout the entire healthcare buying lifecycle, from discovery and solution design through implementation and renewal.
• Generates demand by assisting healthcare clients in identifying clinical, operational, financial, and regulatory needs, and effectively articulating how the company can add value through its services and solutions.
• Influences and works closely with vendors, technology partners, and ecosystem alliances to achieve required outcomes.
• Uses company sales tools, CRM platforms, and proficient sales methodologies, such as MEDDPICC, to effectively manage healthcare accounts, opportunities, pipelines, and forecast.
• Develops open and effective communication channels with key stakeholders within healthcare organizations, including executive leadership, clinical leaders, IT, compliance, and procurement.
• Encourages revenue growth by positioning and inspiring clients to adopt additional services and solutions aligned to evolving needs.
• Serves as a reliable and trusted point of contact for healthcare clients, establishing strong, long-term business relationships.
• Takes full ownership of a portfolio of healthcare accounts and target pursuit accounts.
• Determines appropriate healthcare solution requirements for each client in collaboration with internal delivery and implementation teams.
• Builds enduring client relationships by demonstrating a strong understanding of the healthcare industry, regulatory environment, business models, and client strategy to identify current and future opportunities.
• Develops and/or aligns governance, risk, and compliance policies within practice area to identify and manage regulatory, operational, and financial risk exposure.
• Monitors and controls financial governance and compliance across healthcare engagements to effectively manage costs and ensure profitable growth.

Requirements

• Bachelor’s degree or equivalent in business, information systems, or a sales-related field
• Relevant healthcare industry sales experience, technology sales, managed services, or vendor certifications are advantageous
• Advanced experience in a global partner or alliance management role
• Advanced experience in a healthcare-focused sales, account management, or customer-facing role
• Advanced experience in IT services, digital health, or professional services industry with a focus on healthcare business development and sales
• Advanced experience driving alignment to a common vision and working across multiple healthcare stakeholders to achieve sales growth.
• Strong sales orientation with experience working with healthcare clients and internal teams to create sales-oriented solutions and services
• Advanced experience gained in a similar Client Manager or Account Manager role serving healthcare organizations
• Advanced experience working with Salesforce.com or similar CRM platforms
• Advanced experience in global partner management, sales environments, and customer service
• Experience in the IT or professional services industry, focusing on business development and/or sales
• Strong business acumen in sales, focusing on planning and leveraging tools and DATA.
• Knowledge of the company's offerings, client applications, use cases, and market trends
• Ability to link our high-value services to specific client needs and outcomes
• Experience in identifying and advancing opportunities at assigned prospects and clients, and accountability for coordinating internal and external resources to close sales opportunities
• Excellent client engagement and management skills, aimed at improving client relationships and driving sales growth.
• Prior experience with the Salesforce.com contact platform.

Tech Stack

• SFDC

Benefits

• medical
• dental
• vision
• life insurance
• supplemental life insurance
• spouse and child life insurance
• STD
• LTD
• Flex Spending Accounts
• the Company's 401(k) retirement plan