Reservations Sales Agent

Role Overview

• Answer inbound calls from guests who purchased a promotional vacation getaway
• Assist guests with booking their travel dates and confirming their reservations
• Maintain high-level customer satisfaction
• Address any escalated customer service issues
• Help deliver on arrivals and increase revenue for the department

Requirements

• High School diploma or GED equivalent
• Ability to work flexible shifts to include weekdays, evenings, and weekends to suit business needs
• 1+ years of customer service, reservations, or equivalent experience a plus
• 1+ years of call center experience preferred
• Proficient working with Microsoft Office is preferred
• Sales experience highly preferred.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off
• Parental leave
• Holidays
• 401k with employer match (subject to eligibility requirements)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program
• Employee Assistance Program