Partner with Account Executives to build growth strategies for your book of business and secure successful renewals and expansions
Identify and develop relationships with client executives that include VPs, C-suite officers, founders and CEOs
Plan and deliver value-based business reviews with customer executives
Regularly monitor your portfolio’s account health to discover opportunities to help customers realize maximum value from Amplitude
Develop customized success plans that accelerate solution adoption and provide the customer with a path to achieve their desired outcomes with Amplitude
Project-manage the customer journey using internal and external resources as needed
Partner with our Professional Services team to ensure a successful onboarding process, answer ad-hoc business/strategy questions, and share methodologies and insights
Leverage your Amplitude product expertise along with customer use-case knowledge to derive valuable insights

4+ years of prior experience in a Customer Success / Account Management role
3+ years working with mid-market SaaS customers
Proven ability to program-manage software adoption within sophisticated Enterprise organizations: track record for helping companies accelerate product adoption, influence collaboration, and promote opportunities for growth
A customer-focused mentality, along with passion and curiosity for our customers’ businesses and is needed to get to better business outcomes
Technical aptitude (i.e. the ability to learn and explain technical products and concepts) and business acumen (i.e. an understanding for revenue and growth drivers for enterprise organizations)
Experience with driving adoption of AI solutions is a plus.

Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
Flexible time off, paid holidays, and more
Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
Employee Stock Purchase Program (ESPP)

Senior Customer Success Manager – Emerging Enterprise

Key skills