Engage with patients to identify and understand their concerns, ensuring that all interactions are approached with compassion and attention to detail.
Review and analyze patient information and previous communications to assess individual patient needs and identify concerns.
Utilize your comprehensive knowledge of Monogram Health’s services and processes to effectively address patient concerns and inquiries.
Collaborate with clinical staff to share insights from patient feedback and assist in identifying solutions that enhance overall patient experience and outcomes.
Provide patients with clear information regarding Monogram Health’s services, ensuring they feel supported and informed throughout their care journey.
Maintain accurate and thorough documentation of patient feedback, concerns, and follow-up actions taken to address issues.
Facilitate timely follow-up with patients to verify that their concerns have been resolved and document outcomes for future reference.

High School Diploma or GED
Minimum of six (6) months’ Monogram Health Patient Care Center experience.
A minimum of one (1) year Monogram health experience preferred.
In-depth knowledge of Monogram Health’s processes, services, and capabilities.
Attention to detail, documentation skills, and ability to accurately capture and report patient interactions.
Demonstrated communication and interpersonal skills, ability to establish rapport and trust with patients and their families and overcome objections.
Ability to utilize Salesforce, MS Office Suite, Athena, or other EHR and software applications.

Care Center Retention Specialist

Key skills