Engage inbound prospects via phone, chat, email, and scheduled follow-ups
Conduct structured, needs-based discovery to understand customer water quality concerns
Educate customers on Springwell products and solutions in a clear, consultative manner
Recommend system configurations aligned to customer needs, budget, and installation requirements
Progress assigned opportunities through defined sales stages toward close
Maintain accurate, timely CRM records including call notes, follow-ups, and pipeline activity
Continuously build product knowledge, including system capabilities, installation factors, and competitive alternatives
Deliver a professional, trust-building customer experience that drives conversion and long-term brand credibility

1+ years of experience in sales, customer service, or another customer-facing role
Demonstrated ability to communicate clearly, ask thoughtful questions, and build rapport
Strong listening skills and willingness to follow structured discovery and sales processes
Coachable mindset with the ability to absorb feedback and apply it quickly
Comfort handling inbound calls and managing multiple leads in a fast-paced environment
2+ years of inside sales experience with documented performance results (for Inside Sales Representative)
Proven ability to independently manage a full sales cycle from qualification through close (for Inside Sales Representative)
Strong needs-based discovery and objection-handling skills (for Inside Sales Representative)
4+ years of Water Quality sales experience with a consistent record of exceeding quota (for Senior Inside Sales Representative)

Inside Sales Representative – Water Quality

Key skills