Manage CRM and ERP software implementation projects for clients with 5-500 users.
Participate in functional and technical working groups and progress meetings.
Identify business needs, document requirements, and ensure a smooth delivery through our Best Practices Playbooks while supporting clients through the implementation process.
Work closely with the Implementation Team, including Project Managers, Principal Consultants and Technical Services resources.
Design and deliver key stakeholder training on system configuration as well as end user training.
Basic project management tasks including the following: creation of onsite agendas, project task list follow up, escalation of issues to Project Manager & Leadership in order to keep the project within defined scope and timeline.

1+ Years of experience in Enterprise SaaS or Software Implementation
2+ Years of experience as an Implementation Consultant acting as a billable resource with a utilization target
Excellent organizational, written, and verbal communication skills
Ability and availability for travel (up to 40%) to customer sites for face-to-face meetings, as requested by the customer
Self-motivated and perform independently in a fast-paced environment
Communicates clearly, delivering highly complex information in a polished, precise and compelling manner
Effectively collaborates, readily involving others when necessary to successfully accomplish individual and group goals
Time management skills
Solution-focused while putting the Customer experience first
Experience with Mavenlink (Kantata) and/or Momentus Software a plus
Venue and/or Exhibition industry experience preferred but not required

Remote Work: We value our global team and proudly offer the freedom to work remotely.
Enjoy two complimentary tickets each year to attend an event at one of our valued customer venues
Professional Development: We encourage continuous development through our partnership with LinkedIn Learning

Implementation Consultant

Key skills