You are the first point of contact for our global customer base.
You will lead customer on-boarding process with optimized solution.
Integration of their CRM systems with Neuron7 products.
Data integration steps with engineering teams.
Collaboration with customer PM for change management activities.
Development of training content.
Definition of RoI metrics and other KPIs related to usage, user adoption, and accuracy.
Find solutions for customer service challenges with/without using AI / NLP technologies and provide ideas / enhancements to Neuron7 core product team.
Develop long-term relationships with customer leadership, key stakeholders to ensure contracts are renewed and able to upsell / cross-sell of Neuron7 products in collaboration with sales teams.
Learn the new AI / NLP products / features as they are released and showcase demos to customers.
Develop templates / models and train new customer success team members as needed.

Proven CSM experience with SaaS product companies, preferably in AI space.
5 to 8 years’ experience in handling mid to large enterprise level integrated programs, collaboration with multiple teams.
Data-driven to track metrics, build credibility with internal and customers leadership teams.
Experience managing / tracking deadlines with highly energetic globally distributed teams.
College degree in Technology / Business Management
Experience with end-to-end CRM implementations using SFDC, ServiceNow, MS Dynamics, Oracle CX etc. is nice to have.

Customer Success Director – Technical Implementation

Key skills