Principal Technical Support Specialist

Role Overview

• Receives and responds to calls and e-mails from users
• Provide remote diagnosis and walk customer through problem resolution
• Drive towards successful remote resolution of supportable calls
• Analyze system data and customer history
• Maintain electronic records of all service and support functions

Requirements

• Bachelor’s degree or equivalent in Biology, Chemistry, Electronics, or related discipline
• 5 years experience in a support, service, or analytical laboratory environment
• Sound technical knowledge in all product lines supported
• Ability to follow written and verbal directions
• Proficient in operating personal computer to enter data and generate reports

Benefits

• Training and development opportunities
• Health and safety training
• Compliance training
• Potential for healthcare benefits