Director, Organizational Change Management

Role Overview

• With minimal supervision and in collaboration with the project/senior leadership, develops change management plans for assigned project work to achieve successful change outcomes
• Change Impact Assessments
• Understand the current state, the future state and articulate the impact by role
• Communication Plans
• Understand the audiences and how they can ‘hear’ the messages
• Communications
• Write engaging and compelling messages
• Feedback management
• Listen to, understand, and convey that understanding to project team members and leadership
• Support and/or lead Learning Journey development
• Easy to follow, in the moment support for each key step in a change that effectively supports our team members in their new ways of working
• Sponsor / Leader Action Plans
• This role will partner with our leadership to support, create and help implement effective action plans
• Sponsor / Leader Communications
• Create effective communications from our leaders, in their voice, to support their sponsorship of change
• Change Network engagement plans
• Everyone needs to be engaged – at the right time and in the right way
• Change saturation / heat map production
• Good data illustration skills
• Adoption / readiness scorecard management
• Identify key indicators of readiness behavior and actions, and represent those for the right audiences
• Apply the Ryan Specialty structured methodology to deliver engaging and dynamic communications in a multi-modal setting
• Partner with project management team members and business sponsors to understand the departmental goals and daily ways of working to align changes to business needs
• Identify and recommend appropriate resources to support the Change Network, including their onboarding and leading of routine meetings in support of the assigned projects / change initiatives
• Identify success of the assigned projects / change initiatives. Manage measurement to track adoption, utilization, and proficiency of users
• Identify proactively areas of resistance and contribute to mitigation planning
• Contribute to steady state new ways of working by role as part of the transition planning effort

Requirements

• Bachelor's degree and at least 3 years of enterprise technology deployment OCM experience OR a High School Diploma / GED and at least 7 years of OCM experience
• Certified in Prosci® methodology preferred
• Certified Change Management Professional, CCMP preferred
• Experience in insurance processes is desired
• Experience in participating in cross-functional projects and influencing key stakeholders
• Experience in engaging individuals, teams, and leadership to drive successful change
• Excellent written, verbal, and presentation skills
• Demonstrated organizational, business process and project management skills
• Intellectual curiosity and the ability to quickly learn
• Comfort working at a fast pace and with ambiguity
• Serious attention to detail and proven ability to manage multiple, competing priorities
• Keen emotional intelligence

Benefits

• Paid time off for company holidays, vacation, sick and personal days
• Paid parental leave
• Mental health services and more