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Assistant Bilingual Manager, Client Services – Global Banking at RBC | JobVerse
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Assistant Bilingual Manager, Client Services – Global Banking
RBC
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Assistant Bilingual Manager, Client Services – Global Banking
Canada
Full Time
1 week ago
H1B Sponsor
Apply Now
Key skills
Express
Communication
About this role
Role Overview
Provide specialized support to Global Banking clients across Canada
Fulfillment and servicing of complex RBC client transactions and/or investigations
Analyze non-standard and/or specialized transactions and take ownership and accountability
Resolve client investigations and/or process gaps
Accountable for client requests (inquiries, investigations, wires, fraud, etc.)
Ensure quality and accuracy of day-to-day job responsibilities
Leverage partners to deliver a best-in-class servicing experience
Keep up to date and exercises due diligence in following operational risk policies
Utilize deep knowledge and experience of diverse RBC products and services
Requirements
Minimum 2 years of demonstrated excellence in a service role
Extraordinary client experience behaviors – “white-glove service”
Professional oral and written communication skills
Ability to demonstrate a growth mindset
Bilingualism (English and French) required
Nice to Have: College and/or university degree/diploma in any discipline
Multilingual communications skills in French, Mandarin and/or Cantonese
Experience working with Commercial, Global, and/or Capital Markets clients
Knowledge of Business Financial Services products, processes, and applicable systems applications (C360, RBC Express, etc.)
Experience and comfort working in an operations environment
Benefits
A comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation
Commissions and stocks where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Apply Now
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