Key skills
ExpressCommunication
About this role
Role Overview
- Provide specialized support to Global Banking clients across Canada
- Fulfillment and servicing of complex RBC client transactions and/or investigations
- Analyze non-standard and/or specialized transactions and take ownership and accountability
- Resolve client investigations and/or process gaps
- Accountable for client requests (inquiries, investigations, wires, fraud, etc.)
- Ensure quality and accuracy of day-to-day job responsibilities
- Leverage partners to deliver a best-in-class servicing experience
- Keep up to date and exercises due diligence in following operational risk policies
- Utilize deep knowledge and experience of diverse RBC products and services
Requirements
- Minimum 2 years of demonstrated excellence in a service role
- Extraordinary client experience behaviors – “white-glove service”
- Professional oral and written communication skills
- Ability to demonstrate a growth mindset
- Bilingualism (English and French) required
- Nice to Have: College and/or university degree/diploma in any discipline
- Multilingual communications skills in French, Mandarin and/or Cantonese
- Experience working with Commercial, Global, and/or Capital Markets clients
- Knowledge of Business Financial Services products, processes, and applicable systems applications (C360, RBC Express, etc.)
- Experience and comfort working in an operations environment
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
- Commissions and stocks where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact