Customer Service Representative

TurboTax USA is a leading provider of tax preparation software and services, dedicated to helping individuals and small businesses efficiently manage their tax filings. The role of Work from Home TurboTax Product Expert involves assisting customers with their tax software, answering questions, and resolving issues to ensure a positive user experience.

Responsibilities:

• Assisting customers with their questions related to TurboTax products and tax software
• Providing guidance on downloading and installing the software, logging in, importing documents, printing, filing, and addressing basic tax-related inquiries
• Listening attentively to customer concerns, diagnosing issues, and offering clear, step-by-step solutions to ensure a seamless user experience
• During live calls, being supported by a Subject Matter Expert (SME) who will offer guidance and expertise
• Maintaining high levels of professionalism, patience, and empathy, ensuring every customer interaction is positive and productive
• Participating in ongoing training sessions and performance evaluations to continually enhance skills and knowledge
• Meeting weekly performance and schedule goals, as bonuses and incentives are performance-based
• Supporting the company's commitment to excellence by providing timely, accurate, and friendly assistance to all TurboTax users

Requirements:

• Strong communication skills
• Customer-focused mindset
• Enthusiasm for learning and helping others
• Comfortable using digital tools and software
• Ability to articulate solutions clearly and empathetically
• Proactive attitude
• Adaptability
• Ability to work independently within a flexible schedule
• Reliable internet access
• Quiet work environment
• Ability to commit to a minimum of 25 hours per week
• Fluency in English
• Prior experience in customer service or technical support
• Bilingual skills