Key skills
Active Directory
About this role
Role Overview
- Provide first-level technical support by phone, ticketing system, and remote tools
- Troubleshoot common Windows, email, hardware, and application issues
- Monitor the help desk queue and resolve tickets based on priority and order received
- Escalate issues that fall outside documented procedures or access levels
- Set up and deploy workstations, peripherals, and standard software
- Create, modify, and disable user accounts in Active Directory
- Assist with employee onboarding and offboarding IT tasks
- Document issues, resolutions, and internal procedures in the ticketing system
Requirements
- 02 years of experience in an IT support or help desk role
- Basic experience supporting Windows desktop environments
- Familiarity with Active Directory user and computer management
- Experience using a help desk ticketing system
- Ability to troubleshoot common PC hardware and software issues
- CompTIA A+ certification required
- Additional certifications such as Network+, Security+, ITIL, or Microsoft are a plus
- Valid drivers license and reliable transportation for on-site work
Benefits
- Generous Benefits Package
- Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!