Provide leadership, training and development for the onsite team
Maintain direct supervision of all staff, including work schedules, the delegation of duties, and conflict resolution
Supervise resident retention, renewal and leasing programs to maintain maximum occupancy
Maintain an open-door policy with residents to provide outstanding customer service and build lasting relationships
Oversee resident relations, which includes taking resident phone calls, requests and concerns
Drive financial results to meet TI Communities' income and expense goals
Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short
and long-range marketing and leasing strategies to achieve the propertys occupancy and revenue goals
Lead sales with continuous involvement in the leasing process including leasing apartment homes, renewing leases, developing your teams skill sets, marketing your community, and monitoring market conditions
Partner with the Service Director to ensure property conditions are in good working order with excellent curb appeal
Perform bookkeeping and financial tasks including rent collection, delinquency, move-out statements, and financial and variance reports
Perform daily physical inspections of the property and coordinate with the maintenance team
Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal
Exercise independent judgment and discretion to handle and resolve resident requests or concerns
Adhere to Fair Housing laws, regulations, and TI Communities policies and procedures
Additional projects and/or duties as assigned by Regional Director.
Requirements
Multi-family housing management experience
Knowledge of property bookkeeping and financials
The ability to connect with a variety of people and successfully lead a team
Exceptional verbal and written communication skills
Strong organizational, multi-tasking and problem solving skills
The ability to work well in a high volume and sometimes stressful environment
The ability to work well independently and make sound business decisions
A positive attitude, and the desire to learn and develop your skills
Knowledge of Entrata software preferred
College degree preferred
ARM or CAM designation preferred.
Benefits
Competitive pay
Renewal bonus
Quarterly bonus
Housing discount
Medical (100% employer paid for employee only plan)