Under the direction of the Regional Director of Property Management, the Community Manager is responsible for all phases of community operations and on-site team performance.
Manage the companys objectives and property operating budget, with primary goals of increasing cash flow and maintaining quality living environment.
Establish and maintain positive working relationships with team members ensuring adherence to TCBs Mission Statement and regulatory requirements.
Develop and manage operating budgets, billing processes, accounting functions, nonpayment of rent processes and collection agency follow-up.
Oversee upkeep of property, inspections, monitoring of maintenance systems, and incident documentation for risk management.
Provide outstanding customer service and communication with residents, follow up on service requests or complaints.
Collaborate with Community Life staff and resident associations to foster community activities.
Recruit, train, coach, manage team members and provide evaluations to HR.
Available for emergencies, on call duties, resident functions and weekends as needed.

BA/BS and 5 + years in progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required
2 of which should be in a supervisory or management role
Excellent budget and financial management skills
Knowledge of all regulatory programs, policies and Federal Housing Laws and Guidelines required
Microsoft Word, Excel, Outlook and Yardi or other industry software experience required
Excellent verbal and written communication skills required
Knowledge of Federal Fair Housing Laws & Guidelines a plus
Demonstrated excellent customer service skills are necessary to be successful in this role
Ability to speak a second language is a plus!

Community Manager

Key skills