Senior Processor, ATM Operations

Role Overview

• Performs a variety of ATM Operations duties that require the ability to work in a time-sensitive environment with good critical thinking skills, accuracy, and diligence
• Responsible for monitoring and processing all ATM transactions related to Deposit Operations of the Bank as well as providing support to our lines of business
• Provide advanced support for ATM hardware and software, ensuring continuous and reliable operation
• Assist in overseeing the resolution of ATM outages, software/hardware failures, and service disruptions, ensuring timely and effective incident response
• Develop, implement, and maintain preventive maintenance schedules for ATM hardware and software to minimize downtime and extend equipment life
• Liaise with ATM vendors and service providers to escalate issues, coordinate repairs, and manage software/hardware upgrades
• Manage ATM software deployments, configuration changes, and ensure compliance with security policies and regulatory requirements
• Conduct thorough investigations of recurring ATM issues, document findings, and recommend solutions to prevent future occurrences
• Maintain accurate records of support activities, incidents, maintenance schedules, and system changes
• Act as a point of contact for ATM-related technical queries from branch staff, operations teams, and other departments
• Identify opportunities to improve ATM support processes, enhance system reliability, and reduce operational costs
• Participate in projects as assigned by Operations Management, supporting strategic initiatives, installs, removals, and process improvements
• Ensure compliance with regulatory standards and internal policies
• Responsible for cash ordering and balancing/reconciliation of ATM network
• Manage and ensure business continuity/disaster recovery plans are maintained and tested.

Requirements

• Bachelor’s degree Preferred (or equivalent experience)
• 2+ years of experience in ATM support, IT operations, or banking technology environments
• Strong knowledge of ATM hardware, software platforms, and network connectivity
• Experience with troubleshooting, diagnostics, and repair of ATM systems
• Familiarity with banking regulations, security standards, and compliance requirements (including those specific to the USA)
• Excellent problem-solving, analytical, and communication skills
• Ability to work in a fast-paced, high-pressure environment and manage multiple priorities
• Ability to multi-task, prioritize and organize work based on request volume and other departmental assignments as assigned
• Ability to work independently, meeting deadlines
• Detailed and process oriented with a focus on integrity and accuracy of information.

Benefits

• Medical
• Dental
• Vision
• Health Savings Account
• Life Insurance
• Disability
• Other Insurance Plans
• Paid Time Off (Sick Leave, Parental Leave, Vacation)
• Holidays
• 401(k)