Serves as the key sales contact to optimize and nurture accounts with a focus on overall relationship growth and long-term customer relationships to meet company financial targets.
Supports the sales team in achieving and exceeding revenue and gross profit goals through customer relationship nurturing.
Leverages internal content and expertise to drive engagement activities, including webinars, and optimization initiatives that support revenue growth and adoption.
Identifies customer needs, pain points, and opportunities to proactively generate potential VetSuite opportunities and drive further growth and adoption within the sales segment.
Collaborates closely with Veterinary Account Executives to assess, communicate, and pursue VetSuite leads to maximize growth potential and customer value; communicates VetSuite leads to VAE via Salesforce.com.
Acts as a primary customer liaison for the implementation and onboarding processes, ensuring seamless transitions and a positive customer experience.
Analyzes internal reports to optimize customer utilization, identify growth opportunities, and guide sales team efforts.
Maintains critical data and customer updates within SFDC to effectively track and support the sales process and customer relationships.
Performs additional duties and tasks as necessary to support the team and company objectives.

A minimum of 1 year of related experience in sales, account management, or similar roles within the veterinary or healthcare industry is required.
Ability to work collaboratively in a matrix organization and effectively pull through business.
Ability to understand, translate, and respond to customer needs/objectives with differentiated offers and solutions that Covetrus can deliver.
Consistently meets sales goals, showcasing a basic understanding of the sales process, client needs, and effective relationship-building strategies.
Can pivot and adapt in fast-moving, agile environments.
Capable of dealing with business conflict.
Ability to partner closely with staff across departments to implement growth strategies.
Ability to understand CRM tools functionality and practical experience used to support the management of an account.

Veterinary Relationship Manager

Key skills