Oversees full lifecycle of all exams by tracking progress, ensuring quality, and communicating with all stakeholders to ensure a complete examination.
Compiles exam results and ensures completeness based on exam requirements.
Responsible for forwarding the information and supporting documentation to Medical Review if needed.
Will obtain any missing paperwork for Medical Review.
Responsible for forwarding the client the completed results/exam.
Works closely with Medical Review, examinees, employers, and contracted facilities to facilitate the completion of the examination process.
Coordinates final exam billing with Accounts Payable and networked providers to ensure completeness and resolve any billing delays or problems.
Responsible for resolving facility or examinee problems that require extensive time and follow-up and follow-through.
Ensures all contract deliverables are understood, maintained, and updated as necessary.

High School Diploma and 1-2 years of experience
Customer service experience
Able to work a flexible schedule to accommodate work requirements
Computer proficiency in MS Office Suite Apps, Adobe Acrobat, database software, etc. with the ability to toggle between multiple platforms
High level of organization and detail oriented
Dependability
Good written and oral communication skills
Must be able to pass a background check and drug screen.

Customer Care Specialist – MRO

Key skills