Functions as subject matter expert for claims management, risk clarity, and advisory services
Facilitates risk management policy changes for pre & post loss processes including but not limited to: Pre hire enhanced physical setup, Workers’ compensation and modified work policy review & creation, FMLA & WC compliance assistance
Conducts face to face client claim reviews and quarterly strategy meetings
Designs and implements claims specific training as needed
Responsible for the overall oversight of claims processing, management and prevention for clients
Acts as liaison between insurance company and insured in responding to inquiries
Acts as a mediator when disagreements arise, providing follow-up with both company and insured
Proactively advises Account Managers (AM) and Account Executives (AE) and Client Advisors regarding claims with special attention to the status of open files
Serves as the expert to service teams and clients on claims related topics through training initiatives and publications
Responds to customer telephone calls and office visits in a timely and professional manner
Maintains strict confidentiality and upholds applicable laws at all times
Develops and maintains a positive working relationship with team members and clients
Corresponds with clients, prospects, and others in a professional manner
Works to utilize the resources available such as Marketing Material, Employee Relations, Safety, Risk Management, and Process Improvement

Willingness to participate in self-development or technical classes
Strong organizational and workflow management skills
Must be comfortable in an electronic environment with strong computer skills
Strong working knowledge of Microsoft Office Products
Excellent verbal and written communication skills
Excellent people skills and ability to work well in a team environment
Bachelor’s degree in business or related field of study or equivalent relevant experience
Minimum 5 years' claims processing/analysis/advisement experience preferred
Active Property & Casualty license

Competitive compensation
Generous vacation policy, paid holidays, and paid sick time
Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
Company-paid Short-Term and Long-Term Disability Insurance
Company-paid Group Life insurance
Company-paid Employee Assistance Program (EAP) and Calm App subscription
Employee-paid Pet Insurance and optional supplemental insurance coverage
Vested 401(k) with company match and financial wellness programs
Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
Paid maternity leave, paid paternity leave, and fertility benefits
Career growth and learning opportunities
…and so much more!

Claims Consultant

Key skills