Customer Service Representative

Role Overview

• Serve as the main point of contact for veterinary clinics, providing reliable and compassionate service
• Build trusted relationships with clinic staff and families through empathy, respect, and professionalism
• Manage customer needs and solve problems effectively
• Collect feedback to improve service quality and enhance the overall customer experience

Requirements

• High school diploma or GED required as minimum
• Prior experience in customer service, account management, or sales/route sales is highly desirable.
• Proficiency in CRM systems and sales tracking tools.
• Ability to work early morning hours, weekends, and holidays as needed.
• Basic math and computer skills for order placement and inventory tracking.
• Valid driver’s license with a clean driving record.

Benefits

• 3 national medical plans that pay 100% after the members’ deductible and copays
• 2 national dental plans that cover many services at no cost to the plan members
• National vision plan
• Company paid Life/ AD&D,and LTD for all full-time employees
• Chance to purchase additional Life/AD&D coverage at discounted rates
• Critical Illness, Accident and Pet insurance are offered as an employee’s choice
• Tax savings account: HSA, Health and Dependent Care FSAs
• 401(k) Retirement plan
• Potential for Career Growth
• Employee Assistance Program
• Paid Holidays & Time Off
• Great Hearts & Minds Scholarship Program
• Gateway Tuition Reimbursement Program