Regional Operations Manager

Role Overview

• Master OPENLANE policies, processes, procedures, and the tools used to complete floor plan audits and vehicle or facility inspections to ensure they are fully understood and followed by the team.
• Oversee and ensure that the team of FTE and 1099 inspectors adhere to OPENLANE policies, processes, procedures, and tools during floor plan audits and vehicle/facility inspections to achieve regional SLA's and targets.
• Responsible for recruiting and hiring initiatives for both contract and full-time inspectors within the assigned region.
• Partner with Marketplace and Commercial Sales Team to guarantee regional success, including inspection needs, growth forecasting, and scheduling.
• Cultivate strong customer relationships with dealers and the OPENLANE sales team to drive sales growth and capitalize on opportunities to ensure they are fully realized.
• Support the Senior Regional Operations Manager in creating and implementing OKR's to ensure success within the designated region.
• Lead and develop teams to deliver exceptional audit/inspection services, including training, motivating, coaching, counseling, and mentoring FTE Inspectors, as well as conducting performance management activities.
• Ensure that contractors meet customer requirements and operational standards.
• Act as the main point of contact for contractors and inspectors regarding compensation, task assignment, process updates, application questions, etc.
• Adopt a continuous improvement mindset by collaborating with the following teams Product; Arbitration; Scheduling; and Quality Assurance to test new app releases and processes, and provide feedback for improvements and maintenance.
• Work in the field 1-2 days per week side by side with inspectors ensuring all quality standards are met or exceeded and training new inspectors.
• Function as a reserve inspector for new markets and to address inspection capacity gaps within the region.
• Utilize various communication tools within the OPENLANE organization.
• Perform other duties as assigned by the manager.

Requirements

• Minimum of 3+ years relevant experience or education.
• Minimum of 2+ years of automotive mechanical experience.
• Must be able to operate a motor vehicle and possess a valid driver’s license.
• A working knowledge of technology, particularly in submitting electronic inspection reports.
• Previous experience managing teams and individuals, including both contractual and full-time employees.

Benefits

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement