Build & Maintain Lifecycle Flows
Create, update, and QA Klaviyo/Braze/Attentive flows for Enrichment
Implement segmentation logic, event triggers, and timing rules
Refresh creative components, templates, and conditional logic
Ensure flow performance aligns with best practices provided by team leads
Monitor channel-level and flow-level performance to spot trends
Implement optimizations and variations
adjust messaging, timing, and targeting to support A/B and multivariate tests
Support implementation of experiments across email, SMS, onsite widgets, and other surfaces
Update paid channel creative, copy, or settings when needed to keep performance tight
Manage CRM setups, integrations, tagging, and data hygiene
Keep brand configurations accurate across channels and surfaces
Troubleshoot delivery issues, sync inconsistencies, or flow errors
Maintain documentation, setup checklists, and workflow guides
Work closely with team leads to translate performance insights into execution steps
Collaborate with Product, Engineering, and Data when technical adjustments are needed
Surface operational issues or performance anomalies internally
Help standardize templates and reusable flow components
Improve execution workflows and reduce manual steps
Contribute to internal playbooks and repeatable performance processes

2–4 years in CRM execution, lifecycle operations, technical marketing production, or performance marketing support
Hands-on experience with Klaviyo, Braze, Attentive, or similar CRM tools
Familiarity with ecommerce metrics (AOV, GMV, CPA, funnel behavior, deliverability)
Strong organizational and operational instincts
Ability to interpret performance data and apply the right operational changes
Bonus: experience updating paid social ads, audience targeting, or onsite conversion tools
Note: If you think you can “rock” this roll, just apply. I promise we’ll read every resume and consider everyone.

Revenue Operations Lead

Key skills