Key skills
Communication
About this role
Role Overview
- Greet all customers with enthusiasm and professionalism, creating a welcoming environment
- Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
- Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
- Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
- Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
- Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
- Adhere to the station’s shift duties checklist for assigned shifts
- Understand and assist with car wash operations (if applicable)
Requirements
- High school diploma or equivalent preferred
- Previous experience in retail, food service, or customer-facing roles preferred
- Basic knowledge of POS systems and cash-handling procedures
- CPR and First Aid training a plus
- Strong communication skills and the ability to work effectively in a team environment