Executive Director – Growth Enablement, Market Strategy

Role Overview

• Define, operationalize, and continuously refine the company’s growth strategy across employer-sponsored pharmacy and benefits administration markets
• Collaborate with Sales, Product, and Marketing to translate go-to-market strategies into scalable processes and repeatable playbooks that drive adoption and revenue growth
• Lead initiatives that improve market positioning, customer engagement, and solution differentiation in a competitive PBM and benefits landscape
• Partner with Finance and Product teams to model ROI, business cases, and financial outcomes of growth initiatives
• Ensure alignment between commercial strategy, client operations, and implementation functions to deliver a consistent employer experience
• Design and implement external-facing business processes that support the delivery of PBM and benefits administration services directly to employers
• Build standardized workflows for client onboarding, pricing, contracting, benefit setup, and ongoing account management
• Apply process design methodologies to ensure scalability, compliance, and operational efficiency
• Partner with technology teams to automate key functions and improve data integrity, visibility, and reporting accuracy
• Continuously assess and refine enterprise processes to enhance speed to market and client satisfaction
• Collaborate with Marketing and Product leaders to refine value propositions, service offerings, and differentiators for the employer market
• Define go-to-market readiness criteria for new products and services, ensuring alignment across operational, compliance, and client service teams
• Lead cross-functional launch plans, coordinating timelines, enablement materials, and communication strategies
• Establish a framework for performance tracking across all GTM initiatives, including pipeline conversion, client activation, and retention metrics
• Develop and manage Key Performance Indicators (KPIs) and dashboards to track progress against enterprise goals, growth targets, and project milestones
• Implement governance processes for ongoing performance reporting and accountability across departments
• Present executive-level insights on strategic initiatives, identifying risks, dependencies, and opportunities for acceleration
• Foster a data-driven culture of continuous improvement and transparency across business units
• Lead, mentor, and empower teams in growth operations, process design, and enablement
• Promote collaboration across Sales, Operations, Product, and Client Success to ensure alignment and operational readiness
• Serve as a trusted advisor to senior leadership, providing actionable insights to guide strategic decision-making.

Requirements

• Bachelor’s degree required, but advanced degree preferred
• minimum of 18 years of related experience with a Bachelor's degree, or 15 years with a Master's degree
• 15+ years of progressive experience in pharmacy benefits, healthcare administration, or employer-sponsored benefits, including significant leadership in account management, business operations, or strategy roles
• Proven track record leading growth enablement, go-to-market execution, and business process engineering in a B2B or direct-to-employer context
• Deep understanding of PBM operations, benefits administration workflows, and employer group implementation
• Demonstrated success in designing external-facing business processes that support scalability and client satisfaction
• Experience building cross-functional reporting frameworks and KPI dashboards at the enterprise level
• Strategic thinker with operational precision and a bias for execution
• Expertise in process engineering, market enablement, and business transformation
• Strong understanding of PBM economics, benefits administration, and employer group dynamics
• Exceptional executive communication and cross-functional leadership
• Analytical mindset with the ability to translate data into strategic insights
• Strong project management and change management capabilities.

Benefits

• medical, dental, and vision insurance
• 401(k) with a company match
• ESPP
• unlimited vacation
• 13 paid holidays
• 72 hours of sick leave
• mental wellness and financial wellness programs
• fertility benefits
• generous parental leave
• pet insurance
• supplemental life insurance for you and your dependents
• company-paid short-term and long-term disability