Lead UX Researcher

Role Overview

• Independently conduct user research studies with methods such as usability testing, concept resonance testing, in-depth interviews, and diary studies
• Craft strong and visually compelling research readouts that synthesize actionable insights for a variety of stakeholders
• Help inform epocrates product strategy by connecting individual projects to larger themes and opportunities
• Coordinate and run multi-phase research initiatives that move from discovery through to design testing and evaluation, and that involve various internal stakeholders
• Collaborate with stakeholders on communications that resonate with users
• Assist with recruitment, scheduling and incentive distribution for user interviews or diary studies using provided platforms
• Help communicate user research to the wider org through recurring touchpoints and share outs (e.g., newsletters, updates)
• Help maintain and expand the epocrates UX Research repository

Requirements

• 5+ Years experience as a Research/Human Factors professional
• Thorough understanding of core user research methods such as usability testing, concept resonance testing, in-depth interviews, and diary studies
• Proven experience conducting user research studies independently
• Strong qualitative analysis skills (e.g., transcript coding, theme mapping, etc.)
• Familiarity with key toolsets of user research such as recruitment and testing platforms; experience with research repositories is a plus
• Proven experience of helping run collaborative stakeholder workshops
• Strong team player and partner dynamic
• Proven ability to manage multiple projects while maintaining clear timelines
• Engaging presentation skills, both written and oral
• Experience working closely with UX design teams to iteratively test & validate design
• Understanding of accessibility principles and a record of accomplishment in delivering inclusive design
• Research and strategy experience related to AI-based products and solutions
• Experience with healthcare or health tech is a major plus
• Experience with news media and publishing is a major plus

Benefits

• health and financial benefits
• commuter support
• employee assistance programs
• tuition assistance
• employee resource groups
• collaborative workspaces
• flexibility for work-life balance
• company culture based on learning
• support of an engaged team
• inclusive environment