Secretary, Consumer Loans

Role Overview

• Loan Assistants act as a support to multiple loan officers and also assist other loan personnel that produce consumer, construction, commercial, agriculture, commercial real estate and residential real estate loans.
• Performs various support duties pertinent to meeting the needs of our high profile customers and development of new business through the application and closing process.
• Extensive contact with customers and the public both in person and on the phone.
• Assist lending staff with daily responsibilities, including document collection, closing, and telephone/personal interaction with customers and third party vendors to accommodate banking needs.
• Produce loan documents using Decision Pro and/or Laser Pro.
• Maintain open communication with members of the loan department as to the status of the loan and with vendors, and any other required parties, to the loan transaction.
• Order preliminary title policy, UCC searches, Flood Certificates, environmental reports, and other related data.
• Review closing documents prior to loan funding and ensures any pending items are addressed.
• Coordinates with borrower and/or insurance agent for lapsed or expiring insurances.
• Assists in obtaining updated financial statements, credit reports, rent rolls, and other financial information to maintain the servicing file.
• Work Lender’s Technical Exceptions.
• Interact with staff and departments for accurate resolutions to problems and errors.
• Will be cross-trained to act as a relief Teller and Customer Service Representative (CSR).
• Perform other job-related duties and special projects as assigned.

Requirements

• Excellent customer service skills.
• Proficient in Microsoft Office and knowledge of, or the ability to quickly learn, banking software applications.
• Proficient knowledge of BancFirst Loan Policy and Procedures, the Uniform Commercial Code, Business Law, Real Estate Law, and Federal Compliance Regulations, the training for which will be provided by BancFirst.
• Able to perform in a highly sensitive environment, deal with confidential matters and meet deadlines.
• Demonstrate above average problem solving and interpersonal skills.
• Work well individually and with a team while maintaining a positive attitude.
• Outstanding listening and communication skills, both written and verbal.
• Detailed oriented.
• Critical thinking skills.
• Excellent work ethic.
• Must be flexible and able to work additional hours when crucial to the department.
• Attendance and punctuality is an essential function of the job

Benefits

• Employees enjoy excellent benefits
• A learning environment that allows them to continuously improve their skills