Digital Product Designer – AI

Role Overview

• Collaborate with Product Managers and cross-functional, geographically dispersed, empowered Agile product teams (“the teams”) to practice design as a team sport.
• Ensure the teams’ execution of an effective, human-focused design process.
• Lead the definition of UX outcomes; and guide the teams to achieve/exceed defined UX outcomes.
• Establish and maintain shared understanding within the teams and with all other design influencers/stakeholders.
• Facilitate and foster teams learning about customer/user needs and expectations (e.g. contextual inquiry, usability testing, presentations).
• Utilize insights from analytics and customer interactions to inform design decisions.
• Generate artifacts with appropriate fidelity to aid communication of design input and intent (e.g. maps/flows, interfaces, interactions).
• Communicate effectively with all stakeholders outside the teams (e.g. customers, peer teams, executives, internal functional organizations).
• Favor solution approaches that deliver customer value as quickly and often as practical.
• Help the teams continually improve how design decisions are made.
• Share best practices with other product designers and teams.
• Propose ideas to improve customer/user experience throughout the organization.

Requirements

• 5-7+ years of experience in digital product design, user experience, service design, customer experience, or equivalent role.
• 2+ years of experience designing AI/ML-powered experiences.
• Familiarity with generative AI/ML and NLP concepts, including but not limited to: conversational AI and chatbot assistant design; trust, transparency, and explainability in AI interfaces; LLMs, prompt engineering, and RAG systems.
• Strong portfolio showcasing AI/ML-related UX projects.
• Demonstrated ability to generate order and clarity from ambiguity and chaos.
• Exemplary customer-value orientation.
• Experience designing for B2B SaaS.
• Manufacturing industry experience and knowledge of product development best practices (e.g. PLM, Digital Thread, manufacturing, engineering design automation, or related domains).
• Familiarity with key PLM / Digital Thread concepts, workflows & use cases.
• Experience prototyping and designing new concepts, as well as refining and extending deployed, mission-critical, enterprise product/service offerings.
• Proven track record designing complex systems or enterprise platforms.
• Passion for problem-solving, design thinking & continuous learning methodologies.
• Independence and quick decision-making abilities; sound judgment for raising flags in a timely manner.
• Ability to work under pressure and in a dynamic, ambiguous environment.
• Ability to motivate/influence technical resources to deliver exceptional user experiences.
• Experience designing within an Agile development environment.
• Familiarity with Front-End platforms (e.g. AngularJS, ReactJS).
• Advanced degree (or equivalent) in design, user experience, human factors, or related field.

Tech Stack

• Angular
• React

Benefits

• Flexible paid time off to recharge when you need it, plus company-paid holidays and a dedicated Global Wellness Day.
• A 401(k) plan with company match to help you invest in your future.
• Robust health coverage, including generous medical, dental, and vision insurance with high premium contributions and deductible reimbursement.
• Company-paid life insurance, as well as short
• and long-term disability coverage for added peace of mind.