Serve as subject matter expert on selection, management, design, enhancement, and delivery of knowledge management strategies.
Own content governance standards and knowledge lifecycle management processes, including article standards, metadata, and content feedback loops.
Partner closely with Knowledge Governance Managers to implement and manage systems configurations.
Continuously refine search optimization standards to maintain and improve the accuracy and relevance of search results.
Explore AI tools to improve knowledge repository efficiency and support quality.
Manage migration of data and content from legacy knowledge systems to corporate standards.
Collaborate with Business Systems Product Owners and distributed System Owners across the enterprise.
Serve as the strategic liaison between business systems teams and subject matter experts.
Lead the creation of functional specifications for new LMS features.
Collaborate with Sales, Marketing, Supply Chain, internal support, and leadership to define and prioritize the product vision.

Experience with Salesforce Knowledge or similar knowledge management systems
Experience with LearnUpon, or similar learning management systems
Bachelor's degree in information services, IT, computer science, business or related field
5+ years of recent experience as a Business Analyst/Product Owner
Proven experience in Agile development environments
Ability to contribute effectively across business units within a fast paced, fluid environment to achieve long term organizational goals
Strong written and verbal communication skills for diverse stakeholders (IT, business users, management, vendors, remote and offshore team members)
Demonstrated ability to successfully manage multiple projects independently with strong analytical and problem-solving skills.

Knowledge Product Owner

Key skills