Lead and support complex, cross-functional projects
Ensure teachers are prepared to successfully implement Amplify curriculum in classrooms
Coordinate teams to gather documentation in support of professional development product certification with state education agencies
Support readiness efforts to expand teacher professional development into new and existing markets
Organize efforts to standardize processes for regional design of professional development assets
Create a system to provide centralized product updates to all customer facing teams
Engage closely with customer-oriented teams to deliver high-quality outcomes that align with strategic business objectives
Ensure smooth and cohesive operations of the Customer Experience team

Bachelor’s Degree or equivalent practical experience
3-5 years managing multiple complex projects simultaneously
Strong experience in the K-12 education landscape, such as school operations or Edtech
Experience designing and implementing end to end processes from a stated goal or outcome
Experience effectively managing and prioritizing multiple projects to meet deadlines
Experience building data visualizations that help communicate progress and drive decision making
Experience synthesizing large amounts of disparate information into concise, actionable, and impactful reports or other communications medium to a wide variety of audiences
Tech and data savvy
exceptional with Google, Apple, and/or Microsoft office suites (e.g. word processing, excel/sheets, slides/decks);
proficient in Salesforce and similar platforms; and eager and able to pick up any new technology or software with ease
Experience working across multiple teams, often with multiple managers, in highly complex, fast-paced, and evolving situations.

Project Manager, Customer Experience – Fixed Term

Key skills