Bilingual Community Guide, Case Manager

Role Overview

• Community Case Managers are key members of Devoted’s comprehensive care teams.
• As a Community Case Manager, you will serve our members as an advocate
• working with members and their caregivers to identify and reduce non-clinical barriers to care.
• You will develop personalized plans to get members the care they need to sustain a certain quality of life and support them to achieve this plan.
• You will learn a lot about the community environment and how it supports (or doesn’t support) the members’ needs.
• Based on your expertise, you will use social services and community programs to support our members in the best way possible.
• Establish trust and build strong relationships with our members.
• Create personalized care plans for members tailored to members’ needs.
• Identify and catalog available community or national resources (i.e., transportation, financial, food, medication discounts, support networks, behavioral health, etc.).
• Connect members to community services and follow up to ensure those services were received.
• Help members (especially low income members) get the resources/care they need by helping them apply for eligible government benefits and programs.
• Work with family members/caregivers to help them in understanding the member’s needs and how they can be supportive.
• Conduct calls to members.
• Problem solving to break down barriers.
• Coordinate closely with other Devoted teams like Clinical Guides, Devoted Medical Group, Pharmacy, Telesales, and Member Service Guides.
• Form strong relationships with local community-based organizations and PCP offices to aid with coordination between member, Devoted, and providers (both community and health-related).
• Be present, reliable and timely
• for our members, for your team.

Requirements

• You have a minimum of 2 years doing case management or care coordination
• Bilingual in English and Spanish or in English and Haitian-Creole
• Health insurance (preferably Medicare Advantage) and/or Healthcare experience
• Strong verbal and written communication skills in English; you can articulate and break down complex information
• The ability to comfortably multi task: you’ll be listening, talking, evaluating and writing notes all at the same time
• Ability to understand and meet performance metrics
• Proficient in technology; Embrace, crave, and be comfortable with new and ever-changing technologies
• You’ve had proven success in building relationships
• You’re a great team member with a can-do attitude; you’re self-reflective
• Ability to work in a start-up, fast-paced environment
• which includes the ability to work outside your job description in some instances, including the potential for taking inbound calls
• Advanced Degree in Social Work (i.e. LSW, LCSW, LMSW, MSW) or Advanced Degree in mental health/psychology preferred
• Experience working with seniors

Benefits

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program
• And more....