Lead domain-level architecture strategy for Patient and Digital Experience technologies
Design and drive the digital front door roadmap, focused on access, engagement, and patient experience
Architect seamless workflows across scheduling, registration, referrals, and authorizations
Provide architectural guidance for MyChart, chatbots, AI-assisted tools, and digital engagement platforms
Partner with executive, clinical, operational, and technical leaders to align digital experience strategy with enterprise goals
Serve as a contributor in Architecture Review Board (ARB) discussions related to patient-facing technologies
Establish standards and patterns that promote usability, accessibility, consistency, and scalability
Evaluate emerging technologies that improve patient self-service, communication, and personalization

Must hold at least one Epic Certification or Accreditation in one or more of the following: Prelude Cadence MyChart Cheers Campaigns
Strong experience in patient registration, scheduling, MyChart, and referrals/authorizations, with a focus on improving access and patient experience
Demonstrated ability to engage, communicate, and influence executive, clinical, operational, and technical stakeholders
Bachelor’s degree with 8+ years of relevant healthcare IT experience, or 10+ years without a degree
Background with Epic eMPA and prior authorization workflows (preferred)
Experience with additional Epic digital tools such as Welcome and Interconnect (preferred)
Familiarity with chatbots, conversational interfaces, or AI-assisted digital tools (preferred)
Knowledge of FHIR, APIs, and interoperability patterns (preferred)
Experience contributing to enterprise architecture governance or participating in ARB (preferred)
Exposure to accessibility, usability, or service design principles (preferred)

Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Reimbursement for certifications and free access to complete CEUs and professional development
Pet Insurance
Legal Resources Plan
Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Clinical Systems Domain Architect – Digital Experience

Key skills