Administer and maintain the ResWare platform, including workflows, templates, business rules, roles, and permissions
Configure and manage file types, products, milestones, automation rules, and task management
Manage user setup, security roles, and access controls in accordance with company policies
Design, implement, and optimize workflows to support lender services operations and SLAs
Identify opportunities to automate manual processes and reduce operational friction
Maintain integrations with third-party vendors, lenders, underwriters, and internal systems
Ensure accuracy, consistency, and integrity of data across the ResWare platform
Build and maintain reports, dashboards, and operational metrics for leadership, operations, and compliance
Serve as the primary point of contact for ResWare system issues and enhancement requests
Train new users and provide ongoing training, documentation, and job aids for existing staff

High school diploma or equivalent required
Bachelor’s Degree in business or equivalent experience preferred
2+ years of hands-on ResWare administration experience required
Strong understanding of title, escrow, and/or mortgage lender services operations
Experience configuring workflows, business rules, and system automation
Strong analytical, troubleshooting, and problem-solving skills
Excellent communication skills with both technical and non-technical users
Detail-oriented with strong data management skills
Ability to manage multiple priorities in a fast-paced environment
Experience supporting lender services or centralized title operations
Knowledge of ResWare integrations, vendor management, and accounting interfaces
Familiarity with regulatory and compliance requirements in mortgage lending and settlement services
Experience creating operational and performance reporting.

ResWare Administrator

Key skills