Manage and nurture strategic relationships with clients, subsidiaries, and partners, ensuring exceptional customer experiences across all touchpoints.
Develop and execute business strategies to grow sales and margin within assigned accounts for all Staples Promotional Products lines.
Collaborate with cross-functional teams—including merchandising, customer service, and operations—to deliver seamless client solutions.
Lead client meetings and presentations, driving incremental revenue opportunities and providing expert direction on merchandise needs.
Analyze account performance, identify growth opportunities, and align internal teams with client brand objectives.
Negotiate contract extensions, ensure compliance with terms, and lead business reviews and strategic account discussions.
Travel to key locations and participate in on-site events to champion our full suite of services.

Residence in Northern California is required.
8+ years of experience profitably selling B2B programs to C-level contacts within corporate America.
5+ years of experience within the promotional products industry.
Demonstrated leadership in coordinating with internal teams and supporting client goals.
Strong selling skills; excellent communication, presentation, and interpersonal abilities.
Bachelor’s degree preferred.
Proven ability to manage large, complex, global enterprise accounts.
Expertise in client portfolio management, sales and growth strategy, and renewals management.

Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
Online and retail discounts, Company Match 401(k), Physical and mental health wellness programs and more!

Strategic Account Manager

Key skills