processing complex transactions such as global transplant cases, payer audits, payer withholds and managing complex data from multiple sources
reviewing and resolving denied and underpaid/overpaid claims and carrying out the appeals process
maintaining third-party payer relationships, including responding to inquiries, complaints, and other correspondence related to denials, appeals/ payments and audits
superior understanding of claims management including provider level benefits, third party payer guidelines and contracts, state/federal laws and all other functions of the job
maintaining and monitoring integrity of the claim development and submission process
Requirements
Four years experience in healthcare billing, collections, payment processing, or denials management (denials management experience preferred)
Understands or has worked in 3+ areas of healthcare such as billing and collections and denials or registration and billing and collections preferred
Previous experience in DRG, ICD-10, CPT-4 and UB04/CMS-1500 claim billing
Knowledge of legal documents, contract documents, and collection agency procedures and legal procedures
Previous experience in Microsoft Office and experience with billing and claims management software
Previous experience with hospital billing and reimbursement, physician billing and reimbursement, Medicare and Medicaid denials and appeals, commercial payer denials and appeals, third-party contracts, NCQA guidelines for denials and appeals, Federal and State regulations relating to denials and appeal and Fair Debt Collection Practices
Must be able to communicate effectively in English (verbal/written)