You are the primary liaison to our customers and the customer follow-up process of incomplete paperwork/monies for contracts and deeding of the client's new purchase.
Sort and prepare accurate order of HGV contract documents to present to new and upgrading owners
Monitor and record any customer cancelations letters that come into the department. Assist in processing those cancelations
Prepare file that shows pending contract deals and the total net sales value of each contract.
Prepare and supervise the Issue Report while communicating / following up with QA manager
Assist in reviewing all mail out contracts for accuracy prior to being mailed out
Stock items for the day which can include lifting boxes up to 20 pounds.
Responsible for inventory and supplies for the quality assurance department
Assist with various projects and programs that may arise in the general operations of the quality assurance department
Order any office supplies for the department
Assist with the resolution of audit issues
Create, distribute and manage all QA schedules

Minimum 1 year of customer service experience.
High School Diploma or GED.
Valid Notary License or the ability to acquire a license.
Ability to work a flexible schedule to include evenings, weekends, and holidays.
Ability to calculate figures and amounts ranging from commissions, proportions, and percentages.
Previous Timeshare/Vacation Ownership experience (advantageous).
1 year or more of administrative/clerical work experience (advantageous).

Quality Assurance Coordinator

Key skills