Support MEDHOST EDIS system build and configuration, including updates to content and workflows, and manage ticketed support issues through resolution in collaboration with the vendor.
Serve as 24 hour, 7 day a week support for MEDHOST electronic date information source (EDIS) system as assigned.
Assist with change management efforts around the implementation of the ED informatics software through the development, design and execution of change management and enhancement processes.
Manage support issues reported by facility staff via service now system and work with vendor to ensure root cause is identified and solutions are found.
Assist with changes to the system as assigned, including the creation of training/educational documents around those changes in the system.
Support facilities with education and training as needed for success as delegated by the team manager.
Communicate with physicians, leaders and other stakeholders to develop realistic expectations and execute strategies to prepare physicians and other clinicians for the adoption of electronic clinical systems.
Collaborate with facility leadership and clinicians to ensure clinical processes and workflows are supported by the electronic solutions.

Bachelor’s Degree in Nursing.
Experience building, configuring, or customizing MEDHOST EDIS (system build, content updates, workflow configuration)
Minimum 5 years’ clinical, technical, Emergency Department experience, or any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives.

Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
Provides system expertise and assistance to implement and/or upgrade MEDHOST EDIS in EDs as assigned.
Collaborate closely with ED Systems Manager and team to provide ED system expertise and assistance as needed to successfully implement patient data automation and work through the system life cycle.
Access to and/or works with sensitive and/or confidential information.

Senior Analyst, ED Systems

Key skills