Senior Risk Analyst

Role Overview

• Performing complex fraud investigations using a wide variety of data in order to accept, reject or refer transactions for further investigation.
• Providing leadership support by routinely addressing complex cases/escalations and finding resolutions.
• Collaborating with internal teams suggesting and/or delivering on meaningful project work in line with team wide objectives.
• Demonstrating strong attention to detail in minimizing fraudulent activities, identifying risk exposure, highlighting fraud trends, and determining regulatory or compliance violations.
• Regularly providing suggestions on how to improve processes, workflows, policies
• anything!
• Providing a personal example of a positive and proactive attitude and actively promoting this culture in the team.

Requirements

• 4+ years of merchant fraud underwriting/adjudicating experience working in a payments or fintech space.
• Strong credit risk experience with the ability to identify high-risk businesses.
• A thorough understanding of best practices for preventing service-related chargebacks, and experience in improving policies and operations within a fast-paced environment.
• Fraud and/or compliance risk experience is also required, preferably having worked in monitoring accounts and transactions to identify fraudulent behaviour in online businesses.
• Experience working with rule-based fraud detection tools and a willingness to apply these skills using both internal and third-party tools.
• The ability to manage relationships with our small business owners, using your excellent communication skills to do so.
• You are resourceful
• you know where to dig up relevant, real-world information and understand “the big picture” before making decisions.
• You are a highly motivated individual with strong communication skills and an excellent ability to document complex problems.
• You carry a sense of tact and empathy under pressure and have a sixth sense for identifying problems while implementing and communicating solutions.
• You are technically strong in all aspects of queue handling, and assignments, as well as overseeing daily queue progress.
• You are able to assist with de-escalations.
• Working with the analysts to de-escalate and own customer interactions.
• You can ask “the right questions” when probing for critical information from a customer and deliver the not-so-great news in a way that they are still left feeling great about Wave.
• You are able to work both independently and collaboratively when needed.