Document Management System Administrator

Role Overview

• Manage, maintain, and administer the on-premise Document Management System (preferably DocuWare).
• Perform system configuration, upgrades, patching, and performance monitoring.
• Maintain user accounts, permissions, roles, and security policies across the DMS.
• Monitor system health and proactively resolve performance or capacity issues.
• Design, configure, and optimize automated workflows, document indexing, and routing rules.
• Ability to gather requirements, design effective solutions, troubleshoot across multiple system layers.
• Implement automated retention policies and document lifecycle rules.
• Manage integrations between the DMS and other enterprise systems (ERP, CRM, HRIS, email, etc.) as needed.
• Provide Level 2/3 technical support for DMS issues, troubleshooting, and root-cause analysis.
• Coordinate with vendors or internal dev teams for customizations or advanced issues.
• Leverage basic SQL to perform data selects and joins, configure and schedule stored procedures, manipulate data fields, manage database tables and views, and perform database indexing to maintain performance.
• Ensure compliance with document retention policies, audit requirements, and regulatory standards (HIPAA, SOC, GDPR, etc., as applicable).
• Maintain system backup schedules and disaster recovery readiness for the DMS.
• Implement and monitor security controls, including access rights and document-level protections.
• Create and maintain system documentation, SOPs, workflow charts, and configuration records.
• Train employees in DMS usage, best practices, and new features.
• Support change management and adoption of DMS enhancements.

Requirements

• College Degree or equivalent
• 3 years related experience
• Ability to lead and coordinate the team activities of others
• Proficient use of applicable technology
• Ability to execute and draft technical instructions and guidelines
• Ability to document daily activities and system functions
• Able to work in a team environment
• Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally
• Ability to travel as required by business and on-call availability

Tech Stack

• ERP
• SQL

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development