Senior Director – Retail Education, Events

Role Overview

• Design & facilitate brand education materials, with an emphasis on elevating consumer experiences and building brand loyalty.
• Integrate education initiatives across various channels, including in-person workshops, digital platforms, and social media, to create a consistent learning experience that supports a seamless consumer journey.
• Develop education and event strategies to improve all Retail initiatives, anticipating the needs of the business and the impact on cross functional team timelines.
• Oversee and facilitate sourcing and execution of TOA’s and event collaterals.
• Budget management and financial tracking of all events and education spend.
• Serve as Retail education voice through partnerships with Sales, Marketing, and internal  Education players on key launches and initiatives to define product positioning and selling strategies.
• Communicate market activity and competitive intelligence through an active engagement process with VP of Retail and Director, Retail Sales, Education and key opinion leaders to determine customer needs and territory growth opportunities.
• Stay current on beauty industry education trends and activations, constantly thinking outside the box for education and sales development, events, etc
• Build innovative training materials and resources, such as manuals, virtual courses, that are clear, concise, and visually appealing to drive growth across the hair and wellness category.
• Experienced facilitator with the ability to execute engaging virtual and live format seminars that focus on Nutrafol’s brand story, product knowledge, sales and service techniques, omni-education activations, and competitive insights and trends.
• Develop and deliver brand and product knowledge onboarding content to field team employees, including in-store education and sales development, providing constructive feedback when needed.
• 40%+ of time will be spent in store with the field team. Could vary based on the needs of the business.
• Develop the Nutrafol Field Team to be leaders in education and sales through training, sales development and by creating growth opportunities to establish Nutrafol as the hair thinning authority.
• Lead monthly Field Sales & Education training calls for product launches, events, team questions, etc.
• Support Regional Managers in building elevated training and sales opportunities.
• Ensure the Sales team is consistently informed and aligned with all Education and Event programs and objectives by regularly attending monthly meetings and with in store ongoing training / development.
• Conduct regular (monthly or bi-monthly) meetings with the Retail Sales Team and evaluate their performance.
• Responsible for the management of programs that contribute to the overall budget of the Retail Sales department; including expense planning, reconciliation of departmental expenses, and involvement in future budget planning.
• Evaluate and improve current Retail education and scale for growth and new market launches.
• Work closely with Sales and Marketing teams to ensure universal messaging.
• Provide coaching and strategic direction to Regional Managers and Sales and Education Executives, serving as a mentor and role-model to field team members.
• Create and analyze data related to education initiatives and make recommendations to optimize ROI.
• Champion a culture of confidence and inclusion within the education team and across the brand.
• Ensure the Nutrafol brand standards are upheld by all Retail Sales Field Team employees.

Requirements

• Minimum of 8+ years of experience in retail education preferably with a hair or wellness brand
• Experience creating educational content for a retail brand within Ulta or Sephora is a requirement for this role; must be able to demonstrate deep knowledge of retail education, best practices in adult learning and facilitation, emerging trends, and immersed in the evolving beauty, hair, and wellness landscape
• Clear understanding of the critical path from development to execution, especially with tracking spend, collateral development, multi-tasking, education/marketing, etc
• Content Creation experience, ability to produce engaging, high-quality internal and consumer facing education and event programs
• Leads, mentors and inspires cross-functional teams, both in-person and remote, fostering a culture of collaboration, development, and high performance.
• Strategic thinking approach; ability to translate data and insights into actionable education and event strategies that drive business growth and team development.
• Must possess strong commercial instincts paired with organizational and time management skills
• Possess excellent communication, facilitation, presentation, and people skills
• Strong computer skills, including MS Excel/Word/Power Point
• Willingness to travel as needed, up to 50% across the US
• Flexible and adaptable with the ability to embrace change and quickly pivot when needed
• Creative mindset with the ability to conceptualize new and modern ways to drive education

Benefits

• Fully remote work experience
• Comprehensive medical, dental, and vision package, including FSA program
• 401K with employer match
• Quarterly Bonus Program
• Flexible PTO
• Two company-wide wellness breaks every day
• Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
• Monthly wellness stipend
• Monthly internet stipend
• Monthly cell phone stipend
• Annual learning & development stipend
• Wellness Program, including virtual Wellness Sessions & No-Meeting Wednesdays
• Free meditation app membership (Headspace)
• Free Nutrafol subscription
• Pet insurance discounts and benefits