Meter Reading and Collecting Analyst

Role Overview

• Responsible for Xcel Energy's meter reading, field collections and data acquisition applications to ensure they perform to departmental and business unit goals by analyzing, designing, implementing and supporting business processes and information systems
• Determine business needs and analyze process improvement opportunities
• Manage all departmental reporting and data analysis processes to include MRAS, ARCS, FCS, CRS, Itron, MDMS, Cellnet, Smart Sync, Smart Grid, and future systems
• Provide analytical expertise in the development, integration, and application of meter reading and collections systems requirements to ensure accurate reading, measurement and billing of energy data
• Contribute to departmental and business unit operational goals by working with management and stakeholders to analyze, design, implement and support business processes and information systems
• Includes facilitating discussions to identify, document, validate and analyze business requirements, designing innovative solutions and making recommendations that support departmental goals
• Manage all reporting and analytical processes for daily, weekly and monthly operations and compliance
• Compile, compare and analyze meter reading, collections, data acquisition and customer information reports
• Determine trends and troubleshoot for potential problems and errors
• Maintain data integrity through verification processes
• Manage collection and data acquisition systems to ensure all data is acquired and transmitted on time
• Provide necessary documentation to maintain Sox and internal auditing requirements
• Build effective working relationships with stakeholders to understand and meet informational needs
• Interact with management, and other stakeholders through verbal or written communication
• Prepare and present presentations to management, customers, and other stakeholders in a variety of settings.

Requirements

• High school diploma required; 2 years of college desired or equivalent combination of education and experience
• Minimum of 5 years of combined related work experience with field credit/collections, billing, meter reading and customer care operations
• Minimum of 2 years of lead or senior experience within customer service, meter reading or related area, with progressive experience leading projects and/or employees
• Excellent computer skills with Microsoft Office software and analytical software required
• Strong customer focus
• Demonstrated attention to detail
• Proven communication and analytical skills
• Ability to travel occasionally.

Benefits

• Annual Incentive Program
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave