Responsible for Xcel Energy's meter reading, field collections and data acquisition applications to ensure they perform to departmental and business unit goals by analyzing, designing, implementing and supporting business processes and information systems
Determine business needs and analyze process improvement opportunities
Manage all departmental reporting and data analysis processes to include MRAS, ARCS, FCS, CRS, Itron, MDMS, Cellnet, Smart Sync, Smart Grid, and future systems
Provide analytical expertise in the development, integration, and application of meter reading and collections systems requirements to ensure accurate reading, measurement and billing of energy data
Contribute to departmental and business unit operational goals by working with management and stakeholders to analyze, design, implement and support business processes and information systems
Includes facilitating discussions to identify, document, validate and analyze business requirements, designing innovative solutions and making recommendations that support departmental goals
Manage all reporting and analytical processes for daily, weekly and monthly operations and compliance
Compile, compare and analyze meter reading, collections, data acquisition and customer information reports
Determine trends and troubleshoot for potential problems and errors
Maintain data integrity through verification processes
Manage collection and data acquisition systems to ensure all data is acquired and transmitted on time
Provide necessary documentation to maintain Sox and internal auditing requirements
Build effective working relationships with stakeholders to understand and meet informational needs
Interact with management, and other stakeholders through verbal or written communication
Prepare and present presentations to management, customers, and other stakeholders in a variety of settings.
Requirements
High school diploma required; 2 years of college desired or equivalent combination of education and experience
Minimum of 5 years of combined related work experience with field credit/collections, billing, meter reading and customer care operations
Minimum of 2 years of lead or senior experience within customer service, meter reading or related area, with progressive experience leading projects and/or employees
Excellent computer skills with Microsoft Office software and analytical software required
Strong customer focus
Demonstrated attention to detail
Proven communication and analytical skills
Ability to travel occasionally.
Benefits
Annual Incentive Program
Medical/Pharmacy Plan
Dental
Vision
Life Insurance
Dependent Care Reimbursement Account
Health Care Reimbursement Account
Health Savings Account (HSA) (if enrolled in eligible health plan)
Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
Transportation Reimbursement Account
Short-term disability (STD)
Long-term disability (LTD)
Employee Assistance Program (EAP)
Fitness Center Reimbursement (if enrolled in eligible health plan)