Complete a brief Customer Service training to learn tools, workflows, and service standards
Help create and update training materials, guides, and process documentation
Support Customer Service requests by researching issues, gathering information, and helping coordinate solutions
Contribute to projects that improve service processes, efficiency, and consistency
Track project tasks, timelines, and learnings with guidance from mentors
Share insights and project outcomes with the team at the end of the program

Currently enrolled in an undergraduate program with a focus on Business, Communications, Human Resources, Operations, or a related field
Clear verbal and written communication including written documentation skills (creating guides, instructions, or process notes)
Foundational data skills (reviewing metrics, trends, or feedback using tools such as Excel or Google Sheets)
Exposure to process mapping or workflow documentation
Strong task tracking and organizational skills (project trackers, checklists, timelines, etc.)
Ability to research and gather information to support Customer Service requests
Comfortable asking questions and learning new systems
Exceptional attention to detail when documenting processes or following workflows
Ability to balance multiple tasks with guidance
Curiosity about how processes work and how they can be improved
Empathy and respect for Customer Service teams
Willingness to receive feedback and improve

Training & Process Improvement Intern

Key skills