About this role
Role Overview
- Perform preventative maintenance, routine repair, and calibration/verification of instrumentation using established company standard work.
- Promotes a positive customer experience and serves as on-site customer contact for technical and service-related problems.
- Work in a wide variety of municipal and industrial settings, including but not limited to drinking water & wastewater treatment facilities, refineries, chemical manufacturing plants, food & beverage processing facilities, etc.
- Submits prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.
- Follows safe work practices according to company policy.
- Executes administrative activities in support of service visits.
- Daily travel to customer sites.
- This role will be based in the Fresno, CA, area and support our customers throughout the territory. Company-paid travel, accommodations, and meals are provided for overnight stays.
Requirements
- HS Diploma required; Associates/technical degree preferred, or a combination of education and experience.
- Basic mechanical aptitude is a must
- experience with preventative maintenance and technical diagnostics/repair is helpful but not required.
- 2 or more years of field service experience and/or customer-facing roles preferred.
- This position requires occasional rental of vehicles or booking of hotel rooms for business travel.
- A valid driver's license, a clean driving record, and the ability to rent a car and/or hotel rooms under applicable state law are required.
Benefits
- Training period: comprehensive 10-week training period
- 8 weeks in the field working side by side with a dedicated trainer & 2 weeks classroom-based training in Loveland, CO.
- 3 days off per week!
- Company car (maintenance/fuel paid for by us)
- Company Cell phone
- Corporate credit card for company expenses
- Full benefits starting your first day: including medical/dental/vision, 401(k) with company matching, PTO (up to 17 days a year) and 40 hours of Paid Sick Leave
- Hach Bonus: up to 6% of the yearly salary, paid out quarterly.
- Dedicated support staff to assist you in helping your customers.
- Many growth and development opportunities are available!