Respond promptly to inbound customer messages via SMS, email, and messaging platforms
Provide professional, templated responses while ensuring messages are personalized and accurate
Monitor communication channels to ensure no customer inquiries are missed
Process and review work orders for accuracy, completeness, and quality control
Enter and update customer and service data within internal systems
Assist with scheduling service appointments and updating scheduling changes
Support territory managers by ensuring accurate job details and scheduling coordination
Identify and flag service or communication discrepancies for correction
Maintain real-time communication updates for service status, appointment confirmations, and customer inquiries
Generate end-of-shift reports summarizing completed tasks, communication activity, and outstanding items
Assist with data entry and documentation of service records
Support operational efficiency by maintaining organized workflows and tracking systems
Assist with quality assurance checks to ensure customer information and service details are correct
Help maintain customer satisfaction by ensuring clear, timely, and professional communication.

Min 2.5 Years Of Proven Experience in customer service, client communication, administrative support, or coordination roles
Strong written communication skills, particularly in SMS and email environments
High attention to detail and accuracy with data entry and documentation
Strong organizational and time management skills
Ability to multitask and prioritize tasks effectively
Comfortable working overnight or off-hour shifts
Ability to follow structured workflows and communication templates
Comfortable working independently while maintaining accountability.

Competitive salary
Opportunity to shape the HR function of a rapidly growing BPO.
Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
Career growth and development opportunities.

Executive Assistant

Key skills