Key skills
ITSMServiceNowAgileCommunicationCollaboration
About this role
Role Overview
- Perform day-to-day ServiceNow system administration activities
- Manage users, groups, roles, and access controls
- Configure and maintain forms, lists, UI policies, and basic workflows
- Support incident, request, change, and knowledge processes
- Monitor system health and assist with basic troubleshooting and issue resolution
- Apply platform updates, patches, and configurations under guidance from senior team members
- Support platform governance and configuration management processes
- Assist with testing and validation of new features and enhancements
- Document configurations, procedures, and standard operating processes
- Participate in Agile ceremonies as part of the delivery team
- Ensure platform activities align with federal security and compliance requirements
Requirements
- 1–2 years of hands-on ServiceNow administration experience
- Strong understanding of ServiceNow core platform functionality
- Experience managing users, roles, groups, and access controls
- Familiarity with ITSM processes (Incident, Request, Change, Knowledge)
- Ability to follow established platform standards and procedures
- Strong communication and collaboration skills
- Ability to work effectively in a federal or regulated environment
- Bachelor’s degree
- ServiceNow CSA
Tech Stack
- ITSM
- ServiceNow
Benefits
- Equal Opportunity Employer
- Reasonable accommodations for individuals with disabilities