Senior Product Manager – Payment Solutions

Role Overview

• Execute the payments product strategy in consultation with the VP/GM of Payments, aligning roadmap and priorities to overall company and dealer objectives.
• Own the end-to-end product lifecycle for payments capabilities, including in-person, online, and recurring payment flows across Lightspeed DMS solutions.
• Operate within a PayFac or PayFac-as-a-Service model, driving requirements for merchant onboarding, underwriting, funding flows, chargebacks, and risk controls.
• Collaborate with cross-functional teams (engineering, QA, UX, Sales, Customer Operations) as the primary product representative to define epics, features, and user stories that deliver high-impact payments functionality.
• Maintain a transparent, prioritized product backlog and contribute to release planning, ensuring delivery teams have clear, actionable work aligned to payments objectives.
• Monitor and analyze key payments metrics (authorization rates, cost of acceptance, fraud rates, disputes, adoption) to inform prioritization and continuous improvement.
• Ensure payment solutions adhere to PCI-DSS, KYC/KYB, AML, and relevant regulatory and security standards in partnership with internal risk, security, and compliance teams.
• Champion the voice of the dealer and end customer in powersports, RV, and marine, using feedback, utilization data, and pilot programs to refine payments experiences.
• Support go-to-market efforts by partnering with Sales, Marketing, and Customer Operations to communicate payment product capabilities and drive adoption and growth.

Requirements

• Bachelor’s degree (or equivalent) in business, product management, engineering, finance, or related field; MBA preferred.
• 6–10+ years of software product management experience, with at least 3 years focused on payments, fintech, merchant acquiring, or PayFac / PayFac-as-aService models.
• Proven track record leading cross-functional product initiatives from discovery through launch in an Agile environment.
• Experience working with CRM, retail, ERP, DMS, or similar B2B/B2B2C software systems serving dealerships or multi-location businesses.
• Strong analytical skills and comfort using data to make prioritization and trade-off decisions.
• Excellent communication and stakeholder management skills, with the ability to influence without formal authority across Product, Development, Sales, and Operations.

Tech Stack

• ERP

Benefits

• Inclusion and Diversity at Lightspeed
• Equal Employment Opportunity Statement
• Open and honest work environment
• Pay transparency as a key component for candidates