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Statistical Support Specialist at Dotmatics | JobVerse
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Statistical Support Specialist
Dotmatics
Remote
Website
LinkedIn
Statistical Support Specialist
Canada
Full Time
3 weeks ago
$129,403 - $175,075 CAD
H1B Sponsor
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Key skills
R
Communication
About this role
Role Overview
Respond to customer emails and support requests related to data analysis and interpretation of research data
Provide clear, accurate guidance on statistical methods and best practices for data analysis
Assist users with questions related to software usage, workflows, and results interpretation
Investigate reported software issues, reproduce bugs, and document findings
Collaborate with product development to report bugs and track resolutions
Create or update internal documentation and customer-facing support materials as needed
Maintain a high level of customer satisfaction through professional and timely communication
Requirements
Bachelor’s or Master’s degree in Statistics, Biostatistics, Mathematics, Data Science, or a closely related field
Familiarity with GraphPad Prism
Knowledge of one or more common statistical software or programming tools (e.g., R, SAS, SPSS, JMP, Minitab, Origin, SigmaPlot)
Ability to manage multiple support requests and prioritize effectively
Strong background in analyzing medical, clinical, or biological research data
Previous experience providing technical or customer support
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