Product Strategy Analyst III

Role Overview

• Build and maintain schedules, staffing tables, and skilling structures in IEX and related systems
• Analyze call volume, trends, KPIs, and staffing needs to support forecasting and coverage planning
• Execute Schedule Selection Events, schedule bids, and new hire scheduling routines
• Support vendor alignment, skilling audits, schedule accuracy, and operational communication
• Enhance scheduling tools, tactical reporting, and templates; support automation initiatives
• Participate in cross-functional routines and communicate staffing risks and opportunities

Requirements

• 2+ years hands-on IEX Workforce Management experience (scheduling, skilling, intraday)
• Strong analytical and Excel skills; ability to interpret operational data
• Experience managing multi-site or multi-skill staffing environments
• Strong and effective communication and problem-solving skills
• Ability to manage multiple projects in a complex and rapidly-changing environment
• Excellent time management skills.

Benefits

• This role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.