Provide strategic and operational leadership for the contract services function, translating business unit strategy into actionable plans and execution.
Serve as the primary business owner for the technical platform, overseeing adoption, performance, enhancements, and alignment to client and revenue objectives.
Build, lead, and develop a growing team, oversee hiring, onboarding, coaching, and performance management.
Establish operational priorities, success metrics, and accountability frameworks to ensure consistent delivery and measurable outcomes.
Drive revenue growth through effective program execution, client engagement, and platform utilization; accountable for achieving assigned revenue targets.
Set negotiation strategies for complex supplier engagements and coach team members on execution; lead escalated negotiations as needed.
Develop and maintain strong relationships with client and supplier stakeholders; serve as a regular point of contact to support program success and expansion.
Partner cross-functionally with legal, sourcing operations, analytics, sales, and technology teams to improve workflows, enhance service delivery, and implement new capabilities.
Lead continuous improvement initiatives to strengthen processes, increase efficiency, and support scalability of contract services and platform operations.
Ensure compliance with internal policies, contractual requirements, and operational standards.

Relevant degree preferred.
10 or more years of relevant experience in sourcing, contract services, supply chain, or related disciplines required.
Demonstrated experience leading and scaling teams.
Proficiency with sourcing technologies and related tools.
Strong negotiation, relationship management, and stakeholder communication skills.
Proven ability to translate strategy into execution and deliver measurable financial and operational results.
Ability to collaborate effectively across legal, operations, analytics, sales, and technology teams.
Strong analytical, organizational, and decision-making skills.

Senior Director – Spend Management Services, Sourcing

Key skills