Manager, Network Services

Role Overview

• Lead and develop a high‑performing team of network engineers to deliver reliable, secure, and high‑quality network services across the enterprise of United Therapeutics' largescale, highly available global network infrastructure
• Ensure the Network Services team complies with established processes, operational frameworks, architectural standards, and enterprise network strategies
• Translate enterprise technology strategy into actionable network‑focused execution plans for the team, ensuring clarity and alignment
• Contribute to IT Infrastructure strategic planning, including network roadmaps, capacity forecasting, and long‑term architectural development
• Manage direct reports, including training, goal setting, coaching, performance evaluations, and career development; support recruitment efforts as needed
• Define, measure, and report on network‑centric Key Performance Indicators (KPIs) to track service reliability, performance, and team delivery
• Oversee the successful execution of network projects, ensuring accurate forecasting, on‑time delivery, budget adherence, and smooth transition into operations
• Direct and participate in the design, implementation, and operational management of enterprise network systems within a multi‑tier, highly available global environment
• Establish and enforce processes that ensure network platforms and solutions meet qualification, validation, compliance, and regulatory requirements
• Identify and lead automation and orchestration initiatives for network operations across cloud and on‑premises environments
• Manage the deployment, modernization, and lifecycle of United Therapeutics’ next‑generation network infrastructure, including data center, cloud, and WAN/LAN environments
• Ensure the implementation and maintenance of network security standards, baselines, and operational guidelines in alignment with cybersecurity programs
• Lead efforts to optimize, right‑size, and maintain network infrastructure components based on performance analysis, business requirements, and lifecycle management needs
• Establish and maintain network‑related incident, problem, change, and knowledge management processes aligned with enterprise ITSM practices
• Ensure timely and effective team response to network incidents and service-impacting events within agreed service levels (SLAs/SLOs)
• Support troubleshooting efforts across business-managed and IT-managed services, including SaaS, IaaS, and PaaS solutions when network components are involved
• Lead network performance and capacity management processes to ensure reliability, scalability, and preparedness for future demand
• Participate in the on-call rotation and support after-hours network changes, cutovers, and service launches as required
• Maintain network compliance with Disaster Recovery (DR) and Business Continuity (BC) program standards
• Ensure all network systems remain compliant with the IT Infrastructure Qualification Program

Requirements

• Bachelor’s Degree in computer science, information systems, or other related field
• 8+ years of experience in enterprise-level infrastructure engineering experience
• 5+ years of experience working in an IT senior or Team Lead role
• Demonstrates a strong commitment to delivering an exceptional end‑user experience and maintaining high network service quality across the organization
• Champions network automation, orchestration, and scalable architectures to improve efficiency, reliability, and operational consistency
• Effectively manages multiple simultaneous initiatives, projects, and operational priorities, making sound decisions on time allocation and resource management
• Brings hands‑on leadership experience with enterprise-class technologies including Palo Alto firewalls, Microsoft Azure networking, Cisco and Meraki platforms, and SD‑WAN solutions

Tech Stack

• Azure
• Cloud
• Cyber Security
• Firewalls
• ITSM

Benefits

• medical / dental / vision / prescription coverage
• employee wellness resources
• savings plans (401k and ESPP)
• paid time off & paid parental leave benefits
• disability benefits