Senior Customer Success Manager

Role Overview

• Serve as a trusted advisor, fostering deep, value-driven relationships with clients to maximize engagement and long-term retention.
• Educate customers on how to effectively integrate UVeye into their workflows, ensuring seamless adoption and utilization.
• Consistently demonstrate measurable ROI by consulting customers on business improvements, leveraging UVeye solutions.
• Provide insights on best practices, industry trends, and data-driven recommendations to help customers optimize performance.
• Identify business challenges and opportunities to maximize the impact of UVeye’s solutions for each client.
• Drive organic growth by identifying opportunities for customers to adopt additional UVeye products and services.
• Analyze account performance, usage metrics, and engagement trends to guide customers in achieving their objectives.
• Support junior CSMs by providing guidance, best practices, and assisting in complex customer scenarios.
• Contribute to refining Customer Success processes, play a role in internal initiatives, and provide feedback for continuous improvement.
• Work closely with Sales, Product, and Support teams to ensure a seamless customer experience and advocate for customer needs.
• Willingness to travel domestically up to 50% of the time.

Requirements

• 5+ years of experience in a Customer Success, Account Management, or Strategic Consulting role, preferably in a SaaS environment.
• 3+ years of experience working within a dealership, gaining firsthand exposure to daily fixed and variable operations.
• Proven track record of driving customer retention, renewals, and upsell expansion.
• Experience managing high-value, complex accounts with multiple stakeholders.
• Strong consultative and strategic thinking skills, with the ability to translate customer needs into impactful solutions.
• Commercial acumen with a data-driven approach to customer success.
• Ability to lead by example and support the development of junior CSMs.
• Superior organization, prioritization, and attention to detail.
• Technical proficiency, including familiarity with CRM platforms, dashboards, and analytics tools.
• Automotive industry experience is a plus but not required.
• Ideally live on the West Coast.

Benefits

• Competitive Medical, Dental, Vision.
• Company 401k Match.
• 20 PTO days, Company paid holidays.
• Career growth as we scale across the US.